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Eakes Case Study


Office Supplies Solution for XO Group
 

Organization Overview

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Situation
XO Group Inc., a national organization, sought an improved method for purchasing office supplies. They needed an easy-to-use system for their remote locations. XO Group required a combination of reduced cost, great service and quick delivery both locally and out of state.

Solution
Eakes evaluated their order process and developed a Procurement Program for their Office Supplies that includes:

  • Office Products Specialist assigned to the main department to provide personal consulting for special requests and product knowledge.
  • Customer Service Representative assigned to the out of state locations.
  • Coordinator assigned to oversee all program activity.
  • Online list of items focused on cost productivity.
  • Online approval structure for cost containment.
  • Monthly invoice reporting for review.
  • Budgeting reporting available upon request.
  • Flexibility to amend program to meet their company’s changing needs.
  • Next day delivery to all locations.
  • Business review to evaluate effectiveness of Procurement Program.


Results
XO Group has easy management over their procurement process with a well    managed program with Eakes. They have been able to streamline buying while providing a high level of customer service and next day delivery to their remote locations.

“I love working with Eakes and recommend that everyone should check them out.”